Application
This unit describes the skills required to establish the connection conditions of new water, waste water and recycled water conditions by assessing the hydraulics and infrastructure capacity.
This unit applies to those working as trade waste officers within the water industry with a specific responsibility for managing applications and approvals for connection requests.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work independently as part of a team making independent decisions while performing sophisticated tasks in a range of familiar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Plan and prepare for establishing connections | 1.1 Respond to customer enquiries regarding applications for new connections. 1.2 Advise customer of the procedures involved in processing and approving and monitoring applications. |
2. Evaluate connection application | 2.1 Identify and confirm the location and nature of the work to be assessed from the job specifications. 2.2 Review the property conditions and assess the issues that affect connection. 2.3 Prioritise work load to ensure compliance with KPI requirements. 2.4 Notify the relevant organisations and individuals who will be affected by the work. |
3. Assess the infrastructure capacity | 3.1 Assess local infrastructure with the use of relevant database systems. 3.2 Assess utilities assets to determine suitability for connection. 3.3 Determine the impacts on the infrastructure. 3.4 Apply connection requirements. |
4. Conduct hydraulic assessment | 4.1 Review connection attributes. 4.2 Apply delegations and approvals controls. 4.3 Conduct community and stakeholder consultation. 4.4 Determine the connection conditions. |
5. Maintain connection records | 5.1 Compile assessment findings into information systems. 5.2 Prepare and store business and customer documentation in information systems for access and review. 5.3 Complete customer requests and generate compliance data. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
interpreting and reviewing hydraulic, architectural and site plans
identifying and evaluating trade waste processes
interpreting and evaluating sample analysis data
developing monitoring plans
managing stakeholders
exercising judgement when revising work
managing change in customer demands
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
relevant legislation
relevant enterprise policies and procedures for connection management, customer connections and metering guides and supplier instructions
water quality parameters of significance to the wastewater system
basic hydraulics
property spatial information
property creation processes
basic knowledge of wastewater collection, treatment and disposal systems
investigation procedures
customer expectations and requirements
WHS
Assessment Conditions
Competency should be assessed in an actual workplace or in a simulated environment, with access to equipment and infrastructure appropriate to the outcome. Competency should be demonstrated over time to ensure the candidate is assessed across a variety of situations.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
The foundation skills demands of this unit have been mapped for alignment with the Australian Core Skills Framework (ACSF). The following tables outline the performance levels indicated for successful attainment of the unit.
Further information on ACSF and the foundation skills underpinning this unit can be found in the Foundation Skills Guide on the GSA website.
Competency Field
Source